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Effective Management for Teller Operations

The main responsibility of the teller manager is to ensure the daily operations of the bank's teller line under the direction of the operations manager or branch manager. The personnel working under this profile would be professionals in handling cash.

Course Contents

1. Introductions
• Teller Operations
• Role as a Teller Manager
2. Management Skills of Teller Managers
• Customer Relation Management
• Staff Management
• Equipment Management
3. Task Skills of Teller Managers
• Training for New Staff & Position
• Work Arrangement Mechanism
• Jobs Observation
• Coaching for High Performance
• Follow up and Control
• Training for Continuous Improvements
4. Case Studies
• Practical Tips for dealing with problems

Training Fee

• USD 170 per participant per training course.
• USD 160 per participant for organization sending 3-5 participants to the course.
• USD 150 per participant for organization sending 6 participants up to the course.

Training Venue

ACLEDA INSTITUTE OF BUSINESS, building #50, Street 516 Corner 335, 06 Village, Sangkat Boeng Kak 1, Khan Tuol Kork, Phnom Penh.
015 600 185 / 015 600 410 / 010 300 879
info@acleda-aib.edu.kh
See map

Trainer

Mr. TENG Theany, Senior Faculty, Specialized in Teller Operations at ACLEDA INSTITUTE OF BUSINESS

Born in 1980, he obtained a Master's degree of Business Administration (MBA) majoring in Management from National University of Management, Cambodia, in 2011. He graduated with a bachelor of Business Administration (BBA) majoring in Accounting, in 2003. He attended many training courses both on Chief of Branch Cashier and Chief of Branch Accountant and Human Resource Management Training organized by ACLEDA Bank Plc.

In November 2003 he started working for ACLEDA Bank as a Credit Officer in Kampong Speu Branch and was changed to be Cashier in August 2004. He was moved to work in Operations Division as a Staff of Teller Unit in November 2006 and was promoted to Assistant Vice President and Assistant Manager of Teller Unit in Operations Division in October 2008. He had offered many training courses to Assistant Vice President and Manager of Branch Cashier, Assistant Vice President and Manager of Branch Accountant and staff new recruits in the area of teller skills such as workflow of teller operations, counterfeit notes detection, practical skills of teller, risk of teller operations, cash protection and effective management of teller operations since he was a member of the ACLEDA Bank's trainer team in January 2009. He has been promoted to Senior Faculty, Specialized in Teller Operations at ACLEDA INSTITUTE OF BUSINESS.

Guest speaker

Senior Management Team from Operations Division, ACLEDA Bank Plc.