Our ServicesExternal Training Programs

External Training Programs

AUB provides a diverse range of training courses that combine concepts and practice — delivering the "know-how" and "show-how" and prioritizing highest training quality. Currently, eight types of training are offered to external participants:

I. Yearly Training Calendar

A yearly training calendar offers a variety of short courses with great appeal, such as credit management, product development, internal audit, savings management and customer service and care. These courses are offered with more options for customer who wish to learn as in Khmer or English language and in-class training or/ and online learning. The training is designed to suit the staff training needs of banks, MFIs, companies and local and international participants. Courses are regularly scheduled for release and publicized on our website and other promotional network.

II. Tailor-Made Training

Training is tailored to meet an organization's areas of interest. AUB offers detailed courses outlines for consideration to select any suitable course topics for the training needs. AUB staff also work with organizations to assess training needs, design curricula and deliver capacity building and learning events. Training can be designed for one organization or groups of organizations that cooperate together, such as international NGOs, funders, associations, networks or project consortia. Translation for Lao, Chinese (Mandarin) and Vietnamese can be provided during the training sessions. Field visits can also be included to see the on-the-ground practice of ACLEDA in a variety of areas, such as credit, savings or back-office functions, such as internal audit and treasury management. Any inquiry or training request, please feel free to contact us.

III. Study Visit Program

Local and international visitors meet with ACLEDA management and specialists on a variety of technical and managerial topics. Our management and specialists have expertise to share, time for lectures and discussions, and questions and answers. Field visits are also organized for visitors to see how ACLEDA operates its retail banking services. Study tours can also be designed to suit visitors' priority areas of interest. Any inquiry or request for exposure visit/study tour arrangement, please feel free to contact us.

Course Topics Highlighted

Credit

Credit Risk Management System
Delinquency Management and Bad Debt Recovery
Credit Product Diversification
Credit Productivity Improvement
Medium Loan Business Plan Analysis
Small and Medium Enterprise Lending
Effective Group and Individual Lending
Effective Loan Assessment
Effective Loan Collection
Effective Loan Processing
Work Flow and Work Plan of Credit Officer
Improvement Productivity of Credit Officer
Others Based on Request

Cashier

Asset and Liability Management
Retail Banking and Operation Management
Savings and Cash Management
Cash Management
Risks of Cashier
Foreign Exchange Transaction and Its Business
Practical Savings Program Management
Anti-Money Laundering
Others Based on Request

Marketing

Marketing Management
Marketing Research
Marketing Competition
Promotional Mix
Communication and Promotion Strategy
Policy of Customer Service and Care
Customer Focuses and Service Quality
Selling Skills
Product Development
New Product Pricing
Deposit Products and Its Business
Effective Saving Mobilization
Others Based on Request

Human Resource

Effective Human Resource Management
Training Management
Training of Trainers
Others Based on Request

Accounting

Financial and Accounting Management
Planning & Budgeting
Finance and Administration Operating Manual
Cost Reduction Efficiency
Others Based on Request

Auditing

Practical Credit Audit
Practical Cash Audit
Financial Audit
Fraud Audit

Other Topics

Internal control System/Management
Management Information System (MIS)
Branch Operations Management
Branch Expansion and Administration
Microfinance Experience of ACLEDA Bank
Transformation Experience of ACLEDA Bank
Others Based on Request