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The Best Practices in Teller Risk Management

The main responsibility of the teller is to satisfy the customer need and protect the bank's cash in accordance with established policies and procedures. In day to day Teller must be comfortable making dozens of daily transactions, communicate with different types of clients and sell bank's products.

Who should attend?

Operations Manager, Branch Manager, Chief of Teller, Teller or someone who work related to teller operations.

What you will benefit?

After completion of this course, the participants will be able to:

• Be familiar with the overview of Teller Risk
• Identifies Teller Risk
• Know the impacts of Teller Risk
• Protect Teller Risk effectively

Course Contents

1. Overview of Teller Risk
2. Teller Risk Identification
• Cash Risk
• Document Risk
• System Risk
• Human Risk
• Environment Risk
3. Teller Risk Measurement
• Teller
• Customer
• Bank
4. Teller Risk Controlling
5. Teller Risk Monitoring

Training Fee

• USD 85 per participant per training course.
• USD 80 per participant for organization sending 3-5 participants to the course.
• USD 75 per participant for organization sending 6 participants up to the course.

This fee includes training materials, refreshments, lunch and certificate.

Payment Condition: There is no charge for any cancellation which is made by the deadline of the registration. Cancellation after deadline of the registration and participants appearing without proper cancellation will be charged the full amount.

Methodology

The training methodology will be focused on experience based and participatory approaches including brainstorming, group discussion with presentation, group work, sharing hand-on experience, training game, and participants' problem raised during training workshop.

Trainer

Mr. TENG Theany, Senior Faculty of ACLEDA INSTITUTE OF BUSINESS

Born in 1980, he obtained a Master's degree of Business Administration (MBA) majoring in Management from National University of Management, Cambodia, in 2011. He graduated with a bachelor of Business Administration (BBA) majoring in Accounting, in 2003. He attended many training courses both on Chief of Branch Cashier and Chief of Branch Accountant and Human Resource Management Training organized by ACLEDA Bank Plc. In November 2003 he started working for ACLEDA Bank as a Credit Officer in Kampong Speu Branch and was changed to be Cashier in August 2004. He was moved to work in Operations Division as a Staff of Teller Unit in November 2006 and was promoted to Assistant Vice President and Assistant Manager of Teller Unit in Operations Division in October 2008. He had offered many training courses to Assistant Vice President and Manager of Branch Cashier, Assistant Vice President and Manager of Branch Accountant and staff new recruits in the area of teller skills such as workflow of teller operations, counterfeit notes detection, practical skills of teller, risk of teller operations, cash protection and effective management of teller operations since he was a member of the ACLEDA Bank's trainer team in January 2009. He has been promoted to Senior Faculty, Specialized in Teller Operations at ACLEDA INSTITUTE OF BUSINESS.