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ACLEDA Bank's Customer Retention and Cross Selling (2 Days)

During this course participants will be able to:

• Understand the benefit of customer relationship
• Be aware of the strategic key for customer relationship management
• Understand the way of retaining your customers
• Be aware of the keys success of customer relationship management
• Maintain customers to stay with your organization
• Know how to do cross-selling with customer effectively
• Understand ACLEDA Bank's experience and lessons learned