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How to Accept Cash Effectively

The main responsibility of the tellers is to satisfy the customer needs and to encourage financial institutions to recognize their significant contribution to the overall success. The personnel working under this profile are professionals in handling cash. They carry out their responsibility for protecting the Bank's cash in accordance with the established policies and procedures.

After completion of this course, participants will:

• Familiar with the day-to-day responsibilities of a teller
• Be able to apply effective techniques in cash acceptance
• Distinguish between genuine and counterfeit note

Target Participants

Operations Manager, Branch Manager, Chief of Teller, Teller or someone who work related to teller operations.

Course Contents

1. Overview
• Introduction to Teller Operations
• Role as a teller in bank
2. Efficiency of Cash Acceptance
• Before Transaction Processing
• During Transaction Processing
• After Transaction Processing
3. Detecting Counterfeit Note
• Khmer riels bank note securities feature
• US dollars bank note securities feature
• US dollars bank note counterfeit feature

Training Fee

• USD 85 per participant.
• USD 80 per participant for organization sending 3-5 participants to the course.
• USD 75 per participant for organization sending 6 participants up to the course.
• This fee includes training materials, refreshments, lunch and certificate.

Methodology

The training methodology will be focused on experience based and participatory approaches including brainstorming, group discussion with presentation, group work, sharing hand-on experience, training game and participants problem raised during training workshop.

Training Program

Registration

If you are interested, please fill our enrolment form and send to info@acleda-aib.edu.kh

Training Venue

ACLEDA INSTITUTE OF BUSINESS, building #50, Street 516 Corner 335, 06 Village, Sangkat Boeng Kak 1, Khan Tuol Kork, Phnom Penh.
023 986 937 / 010 900 244 / 010 300 879 / 015 600 410
info@acleda-aib.edu.kh
See map

Trainer

Mr. TENG Theany
Assistant Head of Department of Foundation Year & Department of Business Administration of ACLEDA INSTITUTE OF BUSINESS

Born in 1980, he obtained a Master's degree of Business Administration (MBA) majoring in Management from National University of Management, Cambodia, in 2011. He graduated with a bachelor of Business Administration (BBA) majoring in Accounting, in 2003. He attended many training courses both on Chief of Branch Cashier and Chief of Branch Accountant and Human Resource Management Training organized by ACLEDA Bank Plc.

In November 2003 he started working for ACLEDA Bank as a Credit Officer in Kampong Speu Branch and was changed to be Cashier in August 2004. He was moved to work in Operations Division as a Staff of Teller Unit in November 2006 and was promoted to Assistant Vice President and Assistant Manager of Teller Unit in Operations Division in October 2008. He had offered many training courses to Assistant Vice President and Manager of Branch Cashier, Assistant Vice President and Manager of Branch Accountant and staff new recruits in the area of teller skills such as workflow of teller operations, counterfeit notes detection, practical skills of teller, risk of teller operations, cash protection and effective management of teller operations since he was a member of the ACLEDA Bank's trainer team in January 2009. He has been promoted to Senior Faculty, Specialized in Teller Operations at ACLEDA INSTITUTE OF BUSINESS