navigate_nextOur Servicesnavigate_nextExternal Training Programsnavigate_nextNew Course Announcementnavigate_nextEffective Management for Teller Operations

Effective Management for Teller Operations

What you will benefit?

After completion of this course, participants will be able to:

• Be familiar with role as teller manager
• Explore the key management of teller manager
• Enhance task skills for effective teller operations management
• Gain practical tips and tools for dealing with teller issue

Who should attend?

Teller Manager, Operations Manager, Branch Manager, Teller or someone who works related to teller operations.

Course Contents

1. Overview
• Introduction to Teller Operations
• Role as a Teller Manager
2. Management Skills of Teller Manager
• Customer Relation Management
• Staff Management
• Equipment Management
3. Task Skills of Teller Manager
• Training for New Staff & Position
• Work Arrangement Mechanism
• Jobs Observation
• Coaching for High Performance
• Follow up and Control
• Training for Continuous Improvements
4. Case Studies
• Practical Tips for dealing with problem

Training Fee

• USD 170 per participant per this 2-day training course.
• USD 160 per participant for organization sending 3-5 participants to the course.
• USD 150 per participant for organization sending 6 participants up to the course.
• This fee includes training materials, refreshments, lunch and certificate.

Methodology

The training methodology will be focused on experience based and participatory approaches including brainstorming, group discussion with presentation, group work, sharing hand-on experience, training game, panelist, and participants' problem raised during training workshop.

Payment Condition

There is no charge for any cancellation which is made by the deadline of the registration. Cancellation after deadline of the registration and participants appearing without proper cancellation will be charged the full amount.

Trainers

Mr. TENG Theany, Senior Faculty of ACLEDA Training Center

Born in 1980, he obtained a Master's degree of Business Administration (MBA) majoring in Management from National University of Management, Cambodia, in 2011. He graduated with a bachelor of Business Administration (BBA) majoring in Accounting, in 2003. He attended many training courses both on Chief of Branch Cashier and Chief of Branch Accountant and Human Resource Management Training organized by ACLEDA Bank Plc.

In November 2003 he started working for ACLEDA Bank as a Credit Officer in Kampong Speu Branch and was changed to be Cashier in August 2004. He was moved to work in Operations Division as a Staff of Teller Unit in November 2006 and was promoted to Assistant Vice President and Assistant Manager of Teller Unit in Operations Division in October 2008. He had offered many training courses to Assistant Vice President and Manager of Branch Cashier, Assistant Vice President and Manager of Branch Accountant and staff new recruits in the area of teller skills such as workflow of teller operations, counterfeit notes detection, practical skills of teller, risk of teller operations, cash protection and effective management of teller operations since he was a member of the ACLEDA Bank's trainer team in January 2009. He has been promoted to Senior Faculty, Specialized in Teller Operations at ACLEDA Training Center.

Mr. CHAN Hokleng, Senior Faculty of ACLEDA Training Center (ATC)

Born in 1982. He obtained a Degree of Master in Business Administration from Norton University, Cambodia, in 2009. He graduated with a Degree of Bachelor in Business Administration majoring in Accounting and Finance at National University of Business in 2004. From 2004 he had attended numerous courses on Finance and Banking (Teller and Accounting Skills in particular), Training of Trainer and Management and Leadership skills which were organized by ACLEDA Training Center, Cambodia.

He started working with ACLEDA Bank Plc as an accountant in 2004 immediately after his bachelor's degree graduation. He was promoted to Assistant Vice President and Manager of District Cashier in 2010 and to Assistant Vice President and Manager of Branch Cashier in 2012. He has been assigned a member of the Bank's trainer team and delivered many training courses on workflow of teller, technical skill of teller, risk of teller operation, customer service, cash protection, counterfeit notes detection and assets and liabilities management skill since 2010. He currently holds a position as Senior Faculty, Specialized in Teller Operations at ACLEDA Training Center.

Guest Speaker

Mr. SOK Sovady, Vice President & Deputy Head of Operations Division, ACLEDA Bank Plc.