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Effective Communication at Workplace

Effective communication at workplace is about engaging your staff and developing collaboration, not just telling them things! Using creative, well planned and interactive effective communication, staff become more committed, more efficient and stays longer. For many organizations, what they say to their employees has been the key driving factor. Increasingly they now need to consider how and when they say it! Attend this interactive and dynamic course and you will increase your ability to create exciting and meaningful communication at workplace.

Who should attend?

Department Manager, Branch Manager, Management levels, Marketing Manager, Marketing Officer, and someone who works related to customer service.

What you will benefit?

After completion of this course, the participants will be able to:

• Communicate effectively at workplace
• Improve your Interpersonal Skills
• Be aware of Leadership and Relationship at workplace
• Explore the practical experience of ACLEDA Bank's communication at workplace

Course Contents

1. Communication at Workplace
• Introduction to Communication
• Barriers to Communication
• Effective communication
2. Leadership and Relationship
• The cause and effect of relationship
• The leadership and relationship
• Effectiveness of relationship
• Good relationship building
3. Lesson learned from ACLEDA Bank experiences on keys success for Communication at Workplace through visiting Branch office.

Training Fee

• USD 220 per participant per training course.
• USD 200 per participant for organization sending 3-5 participants to the course.
• USD 180 per participant for organization sending 6 participants up to the course.

This fee includes training materials, refreshments, lunch and certificate.

Payment Condition: There is no charge for any cancellation which is made by the deadline of the registration. Cancellation after deadline of the registration and participants appearing without proper cancellation will be charged the full amount.

Methodology

The training methodology will be focused on experience based and participatory approaches including brainstorming, group discussion with presentation, group work, sharing hand-on experience, training game, and participants' problem raised during training workshop.

Trainers

Mr. THONG Chandara, Adviser of ACLEDA INSTITUTE OF BUSINESS

Born on 25 December, 1960. He held a bachelor's degree in Education at the Faculty of Advanced Education in Thailand, in 1992. From 1994 onwards, he has attended numerous courses on Microfinance and SME in Cambodia and overseas. In 1999, he completed an executive course on Financial Institutions for Private Enterprise Development (FIPED) at Harvard University, USA. From 1994, he worked in ACLEDA NGO as a Small Enterprise Promotion Officer (SEPO) and a Credit Officer. In 1995 he was promoted as a Deputy Provincial Branch Manager at ACLEDA Battambang Branch. In 1997, he was a Provincial Branch Manager at ACLEDA Kampong Thom Branch. In 2001, he was a Head of Human Resource Unit at ACLEDA Bank Headquarters. In 2002, he was a Head of Training Unit and he was a Vice President & Head of Training Department in 2006 and became a Senior Vice President & Head of Training Division from 2009 to July 2011. In August 2011, he was an adviser of ACLEDA Training Center (ATC). In February 2012, he was hired to do the research and feasibility study in Myanmar (Burmese) for ACLEDA Bank Plc. to establish a subsidiary ACLEDA Branch in Myanmar. At present time, he holds a position as an adviser of ACLEDA INSTITUTE OF BUSINESS

Mr. RATH Rattanak, Senior Faculty of ACLEDA INSTITUTE OF BUSINESS

Mr. Rath Rattanak had deep Marketing experience as a Chief of Marketing Officer at ACLEDA Kampong Cham-Kratie Provincial Branch for 4 years. He used to be a Subbranch Manager (District Team Leader) for 1 year and was promoted to Provincial Branch Manager for 3 years. His successful career has specialized in the field of management and business communication skills over 11 years. He has been elected as a senior faculty of ACLEDA Institute of Business (AIB) specialising in Marketing since 2010. In his specialty, he has conducted many training programs such as Effective Communication at Workplace, Customer Service and Retention, Effective Selling Skills, Successful Practice Savings Mobilization, Customer Focus and Service Quality, ACLEDA Bank Products and Services etc. to both national and international MFIs and Banks. He is an experienced trainer certified by Frankfurt School (FS) and Women's World Banking (WWB) and he is very good at transferring his knowledge and skill to fulfil the participants' expectation. Mr. Rath Rattanak has attended many professional courses in Germany, Hong Kong, China, Vietnam related to Professional Development Skills, Professional Consulting Skills, Microfinance Management Development, Certified Microfinance Expert, Training of Trainers etc. He obtained a Master's Degree of Business Administration (MBA) majoring in general management at Royal University of Law and Economic (RULE).